#ExpLoyaltyForum

2018 Speakers

Kevin Smith | DFW International Airport

Assistant Vice President Customer Experience

Steven Yde | Wahl Clipper Corp

VP Marketing NA Consumer Division

Lance Gruner | Mastercard

EVP, Global Customer Care

David Vasquez | Ally Financial

Customer Care & Experience Executive

Jonathan Nouri | Hilton

Senior Director - Hilton Honors Program Design

Robert Hightower | DFW Airport

Senior Terminal Manager

Shelly Glenn | Florida Cancer Specialists

Chief Marketing & Sales Officer

Emily Vince | Zendesk

Senior Product Marketing Manager

Bradly Sax | Delaware North

Global Director, Guest Experience

Rhonda Basler | Hallmark

Director, Customer Engagement

Michelle Musgrove | AARP

VP, AARP Experience Strategy & Governance

Belinda Holiday | Salt River Project

Senior Analyst, Customer Contact Operations

Benjamin Lewis | Spirit Airlines

Director, Guest Insights

Abby Covert | Etsy, Inc.

Staff Information Architect

Rebecca Huling | FedEx Services

Vice President, Marketing

Sara Laskey | The MetroHealth System

VP Chief Experience Officer