Vikram Jadhav | LACERS

Director of Innovation

Dan Coomes | Northwestern Mutual

Senior Director, Program Governance

Sally Yagan | McGraw-Hill

Executive Director, Customer Experience, Insights and Solutions Marketing

Greg Ambrose | Cineplex Entertainment

VP Loyalty, Insights & Guest Experience

Scott Cooper | Verisk

Chief of Staff for the COO, SVP of Customer Experience and Corporate Operations

Shelly Glenn | American Oncology Network, LLC

Chief Marketing & Sales Officer

Mark Altman | MindsetGo

Founder & Trainer

Julie Ryan | Johnson & Johnson

Director, Global Customer Experience

Natalie Burge | NFP

AVP, Customer Experience

Erica Sackett | New York Life Direct

Corporate Vice President, Customer Marketing

Ali Lichtenstein | Dow Jones

Head of Customer Experience Design

Shaun Hill | Equifax, Inc.

Senior Director, Customer Experience Measurement

Jason Dupuis | PM Pediatrics

Patient Experience Officer