Shaun Hill has over 15 years of experience as a customer experience practitioner. He has design and executed global CX measurement programs for large organizations across the financial services, technology, insurance, aerospace and industrial sectors. Shaun has helped organizations understand the customer journey and how to reduce friction and deliver moments that matter. Before focusing exclusively on customer experience, Shaun held roles in quality management, operations and continuous improvement in the automotive industry. Shaun received a Bachelor of Science from Michigan State University and is a certified six sigma blackbelt.