#ExpLoyaltyForum

Lance Gruner | Mastercard

EVP, Global Customer Care

Lance Gruner | Mastercard

EVP, Global Customer Care

Biography

Lance Gruner is Executive Vice President, Global Customer Care, for Mastercard. In this role, he is responsible for leading the Global Customer Service, Global Contact Center Management, Customer Technical Communications, Customer Intelligence and Experience and Customer Integration and Performance Analytics teams that focus on providing a high level of service and support experience for Mastercard customer financial institutions. Mr. Gruner is also responsible for driving strategy, alignment and innovative care execution with other external stakeholder groups including merchants, governments and consumers.

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