#ExpLoyaltyForum

Dan Coomes | Northwestern Mutual

Senior Director, Program Governance

Dan Coomes | Northwestern Mutual

Senior Director, Program Governance
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Biography

Dan Coomes is a Lead Product Manager for USAA, located in San Antonio, TX overseeing USAA’s Phone Tool Applications that field 80M calls a year across 30K+ employees and 3rd Party Contractors. He has previously served in roles of Lead CX Experience Owner for Wealth Management Members, Product Manager for many of USAA’s digital financial tools that include Financial Quick Check & Financial Readiness Score. Outside of USAA, Dan has held roles of VP of Operations and CEO at smaller software companies, as well as, a Fund Development Manager for a small Non-Profit organization in San Antonio.

All session by Dan Coomes | Northwestern Mutual