Carolyn Muise is VP, Customer Advocacy & Experience at NCR, where she serves as the lead customer advocate and drives the customer experience strategy across the enterprise. She builds upon the “customer-first” mentality and leverages technology, processes and our iNCRedible employees to delight customers across the globe. Her focus will be to expand our listening posts and leverage real-time data insights to get a pulse on customer satisfaction along the customer lifecycle.
Carolyn has more than 25 years of customer advocacy experience and most recently was VP, Voice of Customer Insights and Analytics, at Dell/EMC. During that time, she led the effort to integrate the Customer Experience program across Dell/EMC post-merger, increased Net Promoter Score results, drove cost savings by leveraging Six Sigma methodology, and developed an industry-recognized CX platform. She is a frequent driver of industry conversations about CX, having served as a speaker at many related industry events around the world.
She holds a Bachelor of Science degree in Engineering from Northeastern University and Business Management certification from Bryant University. In addition, she is a board member of the Customer Experience Professionals Association (CXPA), which focuses on moving the CX profession forward globally.
Carolyn and her husband, Kevin Sr., are loyal, four-season Boston sports fans, and they have two children. She is a passionate supporter of the National Brain Tumor Society, Boston Food Bank and Junior Achievement of New England. In her spare time, she enjoys kayaking, yoga and hiking in the green mountains of New Hampshire, and she is a three-time triathlete.