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Bradly Sax | Delaware North

Global Director, Guest Experience

Bradly Sax | Delaware North

Global Director, Guest Experience
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Biography

Bradly J. Sax has served the hospitality industry in executive roles in sales and marketing, operations, performance improvement and is an industry leader in customer experience management.

Since 2011, he has led the CX practices for Delaware North, a privately held leader in hospitality and food service with global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional gaming operations. The company’s 60,000+ associates serve more than 500 million guests annually, generating revenue of over $3 billion annually.

Before joining Delaware North, Sax served for 10 years as the managing partner of SHG Consulting|Management, a boutique firm dedicated to hospitality and lodging industry customer experience management and operational excellence, and as the chief operating officer for a leading North American lodging management and ownership company operating franchised and boutique hotels throughout North America.

All session by Bradly Sax | Delaware North