Abby Covert is a staff information architect at Etsy where she manages their Voice of the Customer program. She specializes in delivering a collaborative information architecture process and teaching those that she works with along the way. She speaks and writes under the pseudonym Abby the IA, focusing on sharing information architecture content with those working within the design and technology communities. She is the author of “How to Make Sense of Any Mess” a book about information architecture for everybody. She also holds credit for the invention of World IA Day.