#ExpLoyaltyForum

Shift Happens! How to Communicate, Engage, Inspire and Facilitate Business-Driven Change to Your Team

May 10, 2018
10:00 am

Shift Happens! How to Communicate, Engage, Inspire and Facilitate Business-Driven Change to Your Team

In this interactive session we will hear and exchange ideas as to how to best:

  • Communicate change to customer service staff
  • Examine the needed skill-sets in this changing and evolving world of customer experience & marketing
  • Identify automated solutions and how your people are needed to enhance these technologies