#ExpLoyaltyForum

Rolling Out Global CX Measurement Programs in a Highly Matrixed Organization

November 14, 2019
10:50 am

Rolling Out Global CX Measurement Programs in a Highly Matrixed Organization

CX transformation requires companies to quantify the quality of experiences and their link to the organization’s overall metrics. And, in an organization that shares power among multiple perspectives, it is even more necessary to create a CX Measurement program that is easily understood across the organization. In this session, we will share best practices as to how this has been done at Equifax.