#ExpLoyaltyForum

Fake News! Protecting the Customer Experience Against Brand Fraud

May 11, 2018
8:35 am

Fake News! Protecting the Customer Experience Against Brand Fraud

With reports of “fake news” hitting the social media “news wires”, fraudulent customer care accounts and ongoing threats of social media and email phishing attacks hitting customers, what can you do to protect your customer and the experiences they have with your organization from these types of brand fraud?