#ExpLoyaltyForum

Campfire Conversation: Tracking Success & Finding Value: Proving the Impact of your Digital Efforts with Solid KPI’s, Metrics & Benchmarks

May 11, 2018
2:45 pm

Campfire Conversation: Tracking Success & Finding Value: Proving the Impact of your Digital Efforts with Solid KPI’s, Metrics & Benchmarks

In this interactive campfire conversation, we will share best practices and lessons learned as well as discuss topics such as:

  • Determining which quantitative and qualitative methods you can use to measure the digital customer experience
  • Understanding when and how often you should measure the digital/social customer experience to receive and accurate picture of your customers’ needs