Past Speakers

Shail Kapur | Independence Blue Cross
Director, Customer Experience
Terry Cain | Avnet, Inc
VP, Global Customer Engagement
Christine Birtel | Wells Fargo Bank N.A.
SVP, Wholesale Internet Solutions, Customer Insights and Analytics
Yvette Smith | Xerox
Senior Vice President, Professional Services and Delivery
Frank Kwiatkowski | Nationwide Insurance
AVP, Member Solutions, Billing
Pilar Garcia | Manheim
Director, Client Experience
Diane Magers | AT&T
Customer Experience
Hui Wu-Curtis | Choice Hotels
Senior Director – Customer Care Strategy
Bills Hicks | Ultimate Software
Senior Manager – Customer Analytics
Rich DiGirolamo | Recess at Work
The RECESSitator
Curtis Bingham | Chief Customer Officer Council
Chief Executive Officer
Brandy Ramos | Luby's Fuddruckers Restaurants
Training Curriculum Manager
Mike Barber | barber&hewitt
Founder & CEO
Robert Gofourth | Blue Cross Blue Shield of North Carolina
VP, Operational Strategy & Performance
Jonathan Ruchman | Brookdale Senior Living Inc.
Senior Director, Brand Experience
Katie Cousino | Health Care Service Corporation
Head of Mobile Strategy