Past Speakers

Diane Magers | AT&T
Customer Experience
Terry Cain | Avnet, Inc
VP, Global Customer Engagement
Robert Gofourth | Blue Cross Blue Shield of North Carolina
VP, Operational Strategy & Performance
Jonathan Ruchman | Brookdale Senior Living Inc.
Senior Director, Brand Experience
Mike Barber | barber&hewitt
Founder & CEO
Hui Wu-Curtis | Choice Hotels
Senior Director – Customer Care Strategy
Lisa Crymes | DST Health Solutions
Chief Experience Officer
Brent VanTice | EverBank
Vice President & Director, Client Services
Grace Dolan | Google
Head of Mobile Experience
Shail Kapur | Independence Blue Cross
Director, Customer Experience
Katie Cousino | Health Care Service Corporation
Head of Mobile Strategy
Asif Khan | Location Based Marketing Association
Founder & President
Christine Viera | Level 3 Communications
Vice President, Strategic Marketing & Customer Experience
Kurt Hunzeker | Minor League Baseball
Vice President, Marketing Strategy & Research
Frank Kwiatkowski | Nationwide Insurance
AVP, Member Solutions, Billing
Eve Dean | Ritz-Carlton Hotel Company
Area Director, Performance Improvement
Bills Hicks | Ultimate Software
Senior Manager – Customer Analytics
Christine Birtel | Wells Fargo Bank N.A.
SVP, Wholesale Internet Solutions, Customer Insights and Analytics
Yvette Smith | Xerox
Senior Vice President, Professional Services and Delivery
Sarah Stealey Reed | Zendesk
Editor of Relate and Director of Content Marketing