#ExpLoyaltyForum

Attendee Profile

Industry Professionals Will Include:

Vendors Will Include These Categories:

Chief Customer Officer
Chief Marketing Officer (CMO)
Chief Experience Officer
Customer Experience Officer

VPs / Directors / Managers of:
o CX
o Loyalty
o Loyalty Marketing
o Customer Service
o Customer Experience
o Customer Care
o Brand / Customer Loyalty
o Customer Intelligence
o Customer Insights / Analytics
o Client Management
o Consumer Experience
o Customer Experience Strategy
o Customer Experience Management (CEM)
o Marketing
o Digital Experience
o Social Media
o Culture
o Big Data
o CRM (Customer Relationship Management)
o Marketing
o Digital Marketing
o Mobile Marketing
o Social Media Marketing
o Fan Engagement
o Guest Experience
o Loyalty / Rewards
o Ticket Sales & Operations
o Marketing Analytics
o Big Data

Big Data / Analytics Software & Solutions
Call Center Technologies
Case & Ticket Management
Channel Management
Contact Center Management
Contact Management
Content Marketing
CRM Software
CRM/Database Marketing
Customer Engagement Strategies
Customer Experience
Customer Insight
Customer Insight Software
Customer Journey Mapping Solutions
Customer Loyalty Solutions
Customer Service Management
Digital Marketing
Email Marketing
Experiential Marketing
Fan / Guest / Customer Engagement
Fan/Guest Interaction/Engagement
Gamification/Gaming Solutions
Help Desk solutions
Location-Based Marketing
Loyalty Marketing
Market Research
Marketing Analytics
Marketing Attribution
Marketing Automation
Marketing Automation
Marketing Consultants
Marketing Promotions
Mobile Attribution Solutions
Mobile GPS / Location Based Marketing Solutions
Mobile Marketing
Mobile marketing
Multichannel Customer Service Solutions
Online Chat Systems
Sales Force Automation
Self-Service Vendors
SMS Marketing
Social Listening
Social Media
Social Media Analytics
Venue technology
VoC (Voice of the Customer) Solutions

Past Attendees Include:

VP, AARP Experience Strategy & Governance | AARP
Senior Director | ADP
Senior Vice President, Customer Care | Aon
Customer Care & Experience Executive | Ally Financial
Sr Director | Anthem, Inc.
VP AT&T Customer Experience | AT&T
VP Marketing Strategy | Atlanta Hawks and Philips Arena
Vice President, Global Customer Engagement | Avnet, Inc.
Integrated Marketing Manager | Bar-S Foods
SVP Customer Care | Basware
Senior Director, Brand Experience | Brookdale Senior Living
VP, Operations Strategy and Performance | Blue Cross Blue Shield of North Carolina
VP, Director of CX | Busey
Director, Customer Sales and Service Centers | Chico’s FAS
Sr. Director, Customer Care Strategy | Choice Hotels
Vice President, Customer Care | Crowley
Global Director Guest Experience | Delaware North
General Manager Reservations Strategy and Customer Experience | Delta Air Lines, Inc
Assistant Vice President Customer Experience | DFW International Airport
Chief Experience Officer | DST Health Solutions
Marketing Director | Eli Lilly
Staff Information Architect | Etsy, Inc.
Vice President, Client Services | Everbank
Vice President | FedEx
Chief Marketing & Sales Officer | Florida Cancer Specialists
Head of Mobile Performance | Google
Head of Mobile Strategy | Health Care Service Corporation

Sr. Director – Hilton Honors Program Design | Hilton
Director, Client Services | Indeed.com
Director, Customer Experience | Independence Blue Cross
Director, Customer Care | Ingram Content Group
Head of Member Experience | JetSmarter
Vice President Omni-Channel Creative | Kohl’s
Senior Manager – Customer Care | Lenovo
VP, Strategic Marketing and Customer Experience | Level 3 Communications
SVP Operations | Lubys Fuddruckers Restaurants
Director, Client Experience | Manheim
Executive Vice President Global Customer Care | Mastercard
VP Chief Experience Officer | The MetroHealth System
Vice President, Marketing Strategy and Research | Minor League Baseball
Customer Experience Manager | Monsanto
Associate Vice-President, Member Solutions-Billing | Nationwide Insurance
Global Managed Services Strategy & Support | NCR Corporation
Chief Marketing Officer | Pure Formulas
Area Director, Performance Improvement | The Ritz-Carlton Hotel Company
Director Special Services | Saia LTL Fright
Director, Guest Insights | Spirit Airlines
Chief Relationship Officer | Ultimate Software
VP Marketing NA Consumer Division | Wahl Clipper Corp
Marketing Director | Walmart
SVP of Customer Insights & Analytics | Wells Fargo Bank
Senior Vice President, Professional Services and Delivery | Xerox
Director of Customer Loyalty | Zoetis