#ExpLoyaltyForum

Attendee Profile

Industry Professionals Will Include:

Vendors Will Include These Categories:

Chief Customer Officer
Chief Marketing Officer (CMO)
Chief Experience Officer
Customer Experience Officer

VPs / Directors / Managers of:
o CX
o Loyalty
o Loyalty Marketing
o Customer Service
o Customer Experience
o Customer Care
o Brand / Customer Loyalty
o Customer Intelligence
o Customer Insights / Analytics
o Client Management
o Consumer Experience
o Customer Experience Strategy
o Customer Experience Management (CEM)
o Marketing
o Digital Experience
o Social Media
o Culture
o Big Data
o CRM (Customer Relationship Management)
o Marketing
o Digital Marketing
o Mobile Marketing
o Social Media Marketing
o Fan Engagement
o Guest Experience
o Loyalty / Rewards
o Ticket Sales & Operations
o Marketing Analytics
o Big Data

Big Data / Analytics Software & Solutions
Call Center Technologies
Case & Ticket Management
Channel Management
Contact Center Management
Contact Management
Content Marketing
CRM Software
CRM/Database Marketing
Customer Engagement Strategies
Customer Experience
Customer Insight
Customer Insight Software
Customer Journey Mapping Solutions
Customer Loyalty Solutions
Customer Service Management
Digital Marketing
Email Marketing
Experiential Marketing
Fan / Guest / Customer Engagement
Fan/Guest Interaction/Engagement
Gamification/Gaming Solutions
Help Desk solutions
Location-Based Marketing
Loyalty Marketing
Market Research
Marketing Analytics
Marketing Attribution
Marketing Automation
Marketing Automation
Marketing Consultants
Marketing Promotions
Mobile Attribution Solutions
Mobile GPS / Location Based Marketing Solutions
Mobile Marketing
Mobile marketing
Multichannel Customer Service Solutions
Online Chat Systems
Sales Force Automation
Self-Service Vendors
SMS Marketing
Social Listening
Social Media
Social Media Analytics
Venue technology
VoC (Voice of the Customer) Solutions

Past Attendees Include:

Senior Director | ADP

Senior Vice President, Customer Care | Aon

VP AT&T Customer Experience | AT&T

Vice President, Global Customer Engagement | Avnet, Inc.

Integrated Marketing Manager | Bar-S Foods

SVP Customer Care | Basware

Senior Director, Brand Experience | Brookdale Senior Living

VP, Operations Strategy and Performance | Blue Cross Blue Shield of North Carolina

Director, Customer Sales and Service Centers | Chico’s FAS

Sr. Director, Customer Care Strategy | Choice Hotels

Vice President, Customer Care | Crowley

General Manager Reservations Strategy and Customer Experience | Delta Air Lines, Inc

Senior Terminal Manager, Customer Experience | DFW International Airport

Chief Experience Officer | DST Health Solutions

Vice President, Client Services | Everbank

Head of Mobile Performance | Google

Head of Mobile Strategy | Health Care Service Corporation

Director, Client Services | Indeed.com

Director, Customer Experience | Independence Blue Cross

Director, Customer Care | Ingram Content Group

Vice President Omni-Channel Creative | Kohl’s

Senior Manager – Customer Care | Lenovo

VP, Strategic Marketing and Customer Experience | Level 3 Communications

Director, Client Experience | Manheim

Vice President, Marketing Strategy and Research | Minor League Baseball

Associate Vice-President, Member Solutions-Billing | Nationwide Insurance

Global Managed Services Strategy & Support | NCR Corporation

Chief Marketing Officer | Pure Formulas

Area Director, Performance Improvement | The Ritz-Carlton Hotel Company

Director Special Services | Saia LTL Fright

Chief Relationship Officer | Ultimate Software

SVP of Customer Insights & Analytics | Wells Fargo Bank

Senior Vice President, Professional Services and Delivery | Xerox