Save the Date!
November 14-15, 2019
Clearwater Beach, FL

2018 Speaking Faculty

Customer Service is the New Marketing?!

In it’s third year, Experience & Loyalty Forum brings together real-world stories, case-studies, best practices and lessons learned as to how organizations are creating positive, engaging experiences; the technologies that tie traditional customer service functions together with new marketing channels; and how utilizing tools, insights and cognitive analytics can create a more loyal customer.

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Video Highlights

Past Forum Highlights